FAQs

About the Department

DOP Overview Meet Our Officials Code of Ethics

Engage With Us

Newsletter Introduce Your Company Invite Us to Your Event

Doing Business With Us

What to Expect How to Register

Supplier Portal

Go to Supplier Portal Find my Supplier ID Forgot Password?

Finding Opportunities

Projects Out For Bid Contracting Requirements

Training Resources

Getting Paid

Submitting Invoices PO Terms & Conditions

Certifications

Local Bidder Program EBO/SBO Certification

Other Helpful Resources

FAQs Procurement Code Licenses & Permits Open Record Requests Open Checkbook

Visit Related Organizations

ATL 311 ATL Airport ATL in Business ATL Next COA Communications Connect Atlanta Invest Atlanta Grants

About the Department

DOP Overview Meet Our Officials Code of Ethics

Engage With Us

Newsletter Introduce Your Company Invite Us to Your Event

Doing Business With Us

What to Expect How to Register

Supplier Portal

Go to Supplier Portal Find my Supplier ID Forgot Password?

Finding Opportunities

Projects Out For Bid Contracting Requirements

Training Resources

Getting Paid

Submitting Invoices Purchase Order Terms & Conditions

Certifications

Local Bidder Program EBO/SBO Certification

Other Helpful Resources

FAQs Procurement Codes Licenses & Permits Open Record Requests Open Checkbook

Visit Related Organizations

ATL 311 ATL Airport ATL in Business ATL Next COA Communications Connect Atlanta Invest Atlanta Grants

CITY OF

Atlanta

MOVING PROCUREMENT FORWARD

Home > Other Helpful Resources > FAQs

Account

What is the link to the Supplier Portal

To access to the Supplier Portal, please visit our Oracle page.

How do I register for local supplier events with the City of Atlanta

Each event will have registration and attendance instructions. To be notified of supplier outreach events, register for our mailing list and/or follow us on social media.

How to register as a NEW supplier

For instructions on supplier registration, please visit "How to Register"

Can I have multiple accounts for the Supplier Portal

Yes, you can have multiple supplier profiles if you own multiple business. However, you can only use a given email address on one profile at a time. Each supplier profile may have multiple contact people associated, and an email address is required for each contact person.

Can my profile have two separate Bank Accounts

Yes. Simply edit your profile and add your additional bank account. Changes to your banking information will need approval from the City's Treasury Team. These changes are usually approved the day they are submitted. Click here to view a brief video demonstrating how to update your banking details.

What are the City of Atlanta’s payment terms

NET 30

Where do I find instructions on using the Supplier Portal

For any questions related to the Supplier Portal, please contact through the phone at 404-546-1000 or the email provided. SupplierSupport@atlantaga.gov

How do I apply for and/or renrew my EBO/SBO certifications

From ATLSuppliers.com, click on Certifications drop down tab and reference the Local Bidder Program and EBO/SBO Certification information. Additionally, you may also contact the Office of Contract Compliance (OCC).

Contact and Technical Support

What if I am an existing supplier needing assistance

Please call 404-546-1000 or send an email to SupplierSupport@atlantaga.gov

Can I submit my bid for Procurement Solicitation at City Hall

Yes, there are 2 kiosks available in the Atrium at City Hall for vendors to submit solicitations. Please schedule a time by clicking here.

My bank is not listed in the drop down list

Call or email Supplier Support for assistance. Phone: 404-546-1000. Email: SupplierSupport@atlantaga.gov

Who do I contact if I have questions or issues with my invoices

Call or email Supplier Support for assistance. Phone: 404-546-1000. Email: SupplierSupport@atlantaga.gov

How do I reset my password for the Supplier Portal

Please go to the Password Reset page, enter your User Name or Email address and click Submit. You will receive an email to reset your password

My Supplier account was made inactive. Can it be reactivated

Please contact Supplier Support at suppliersupport@atlantaga.gov and share your Supplier ID or Supplier Name.

Why am I getting "Authentication Failed"

Either you have been locked out of your account after a number of invalid password attempts, or you are entering the incorrect password. To avoid typos, please reset your password, and type out your desired new password in a text file, then copy/paste it to set your new password when you login.

How do I set up a meeting the Department of Procurment

Click here and select the option, First-Time Introduction.

Documentation

W-9 Form

W-8 Form (Foreign Entities)

W-8 Form

How can I submit an Open Records Request electronically

Click here to discover how to electronically submit an Open Records Request.

What type of Tax organization should I choose if I have a LLC

A Limited Liability Company (LLC) is a business entity established under state law. Depending on the LLC's elections and membership, the IRS may classify it as a corporation, partnership, or a disregarded entity for tax purposes. For more details, visit the IRS website. An LLC provides owners with limited personal liability similar to a corporation and may qualify for pass-through tax benefits akin to a partnership. This structure combines the liability protection of a corporation with the tax advantages of a partnership. Learn more about LLCs on the Georgia Secretary of State's website.

Solicitations

Where can I see the City's active solicitations

Click here to view the City's active solicitations. Please note, you must be a registered supplier and log in, in order to see the solicitations.

How do I respond to Solicitations

Please refer to the recorded solicitation response training or sign up for a webinar training located on the Training Resources Page

Solicitation Response Tips

DO'S

✅When completing a solicitation, always use the submittal checklist

✅Remember JV entities must submit 3 forms: 1 for the JV, and 1 for each separate entity

✅Attend pre-bid/proposal conferences, it's an opportunity to network

✅When responding to solicitations, make sure to include all documents/forms requested. Failure to do so may result in your proposal being disqualified

DON'TS

❌Don’t prolong submitting your solicitation. Edits are allowed up until the due date

❌Don’t forget to have a team review your final submission

❌Don’t forget the question and answer period of your solicitation

❌Don't submit questions about a solicitation to anyone, except for the assigned Procurement Professional
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Requisition

Can I create an invoice without a Purchase Order (PO)

All invoices must have a valid PO. No orders should be fulfilled without a PO. If you do not have a PO, please contact the requester before fulfilling an order.

Are attachments mandatory when creating invoices in the Supplier Portal

Yes, a PDF copy of the invoice is required.

What are valid invoice attachments

A PDF copy of the invoice with no handwritten content and stamp marks. Line items on the invoice should match the PO line items. If you prefer, a standard invoice template used at the City of Atlanta can be downloaded here.

What causes my invoices to be "On Hold"

1. Invoice line quantity/amount matched exceeds PO line quantity/amount
2. Invalid PO (wrong PO number)
3. Invoice amount is greater than PO amount
4. Goods/Services have not been received in the system by the requester

What are the Hold Statuses

1. Line Variance - Total of invoice lines does not equal invoice total amount
2. Received quantity - Invoice needs to be received in system by PO requester (goods based PO)
3. Amount received - Invoice needs to be received in system by PO requester (services based PO)
4. Ordered quantity - Billed quantity exceeds ordered quantity on the PO